(An email that I sent this week to my family)
Dear family,
(An email that I sent this week to my family)
Dear family,
This book provided many listening techniques, many of which I found to be very helpful. For example:
In teaching how to listen, I instruct people how to
respond to criticism, one of the most difficult parts of listening. I urge them
not to deny any form of criticism. If
you respond with critical comments, that is just doing what they are doing. I
also urge them not to get defensive of counterattack. When criticized, you can
assertively cope by offering no resistance or hard psychological striking
surfaces to critical statements thrown at you (pg. 57).
The more you are aware of the emotion, the more you can determine how you will act or behave. Acting out occurs when you feel driven to do something, but you do not know why. There is less acting out if you stay in touch with the emotion. Acting out is having your emotions drive your behavior. When you are not aware of your emotions, there is a greater chance that you will act on those unfelt emotions (pg. 51).
You
don’t have to tell everyone; you have to tell someone (pg. 62).
Listen intently. Listen fully (pg. 81).
The hard gets lighter as we carry it together (pg. 106).
Any doctor or counselor will tell you it’s not enough to take medicine. It’s not enough to treat the chemical problem. You have to learn to name the pain, share the pain, and heal from the pain. That can take a long time because we spent decades learning how to control, cope, or conceal (pg. 121).
This is the only human who has ever walked the face of the earth who actually had the power to solve the problem of death, both in the moment and for eternity. And yet Fix-It Jesus does not show up here. Feel-It Jesus shows up and weeps with His friend who is weeping (pg. 150).